mike kostyo

I know food.

extortion 2.0

During interviews with dozens of business owners over a span of several months, six people told this newspaper that Yelp sales representatives promised to move or remove negative reviews if their business would advertise. In another six instances, positive reviews disappeared — or negative ones appeared — after owners declined to advertise.

-Kathleen Richards writes in "Yelp and the Business of Extortion 2.0."