She concluded that exclamation marks were not just marks of excitability but of friendliness, and suggested that one reason women use them more than men is because they were, as a gender, less likely to be socially inept, funless egotists - which isn't quite how she put it. Instead, she wrote: "The results point to the need to reconsider the negative labels that have often been associated with female communication styles, and to investigate [their use] as they relate to email and other forms of computer-mediated communication."
- The joy of exclamation marks!: Exclamation marks used to be frowned upon. Now look what's happened! We use them all the time! Hurrah!!! But what is it about the age of email that gets people so over-excited?